Last updated: [mm/dd/yyyy]
Thank you for shopping at [Put your website name here]
If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on returns and refunds.
Conditions for Returns
In order for the products to be eligible for a return, please note that:
- The product needs to be returned within [put number of days, ex. 14] days after receiving it from the delivery company. If  days have gone by since the item was received, unfortunately, we can’t offer you a refund or exchange.
- Items must be unused and in the same condition that you received them.
- The products must be returned in the original packaging.
- The product must include the original tags, user manual, warranty cards, freebies, and accessories.
The following items cannot be returned:
[List your non-returnable items here]
- Perishable goods such as grocery items (fruits, food etc), fresh flowers and plants.
- Items such as newspapers, magazines and books can not be returned if marked or damaged.
- Intimate personal care items, hygiene and sanitary goods once purchased, can not be returned
- Hazardous materials, including flammable liquids or gases are not returnable
- Software downloads and online subscriptions are not eligible for return after access.
[If you have multiple categories of items that need to meet different conditions, you can list them by categories. For example, phone, home and living, etc.]
Valid reasons to return an item:
[List your returnable items here]
- Delivered Product is damaged (physically destroyed or broken) / defective on arrival.
- Delivered Product is incorrect / incomplete (missing parts)
- Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only
How to Return an Item:
[If you maintain the ‘Return Request form’ from your customer account, you can show the procedure here. If you have no such system in your store, you can follow this procedure]
To return an item, please email customer service at [firstname.lastname@example.org] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging with a Proof of Purchase, and mail your return to the following address:
[Put where should customers send their return package]
The United States.
Return shipping charges will be paid or reimbursed by us.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least __________ days from the receipt of your item to process your return.
After inspecting the items, we will process your refund in __________ days.
[Please Mention payment methods to refund the customers here]
If you have any questions concerning our return policy, please contact us at:
[Put phone or email address of your customer support ]